FAQ
Full colour tags? What is it made of? Can I wash it? Can I iron it? Is it fray resistant? Is it soft? Is it strong?
It is washable, iron-able (med temp) and fray resistant. Precision printed and cut.
Full colour text or images. Any design, size, details. Tell us what you want and we will make it in full colour!
The ink system we use is 100% infused into the materials' fibres so the print is permanent and will last as long as the material.
The material choice is Satin, Velvet, Upholstery fabric (denim.canvas like). They are all soft, strong, wear resistant, fray resistant. All materials are 100% polyester for detailed and permanent printing.
Silky Satin – White or Off-White (Albin) – soft, silky and smooth finish – medium thickness and strong (thicker than standard satin fabric ~ 0.2 mm thick)
Performance Velvet – Similar to Ultra Suede but with longer fibers – thicker and strong (~ 0.7 mm thick)
Fine Velvet - thinner than Performance Velvet with shorter fibers for more detailed printing (~ 0.5 mm thick )
Upholstery fabric (Denim/Canvas) – feels like a smooth canvas/denim like fabric – med thickness and strong (~0.5 mm thick)
How long does it take to ship an item?
That all depends on where you live and what we are shipping.
For regular mail the guide lines are as follows: (please note that these time frames are not guaranteed and are not tracked)
Within Canada: 4 to 6 business days
USA: 4 to 15 business days. For an extra $12.50 (over and above the regular shipping charge), I can have your package tracked and to you withing 5 business days. Just let me know!
International: 6 to 25 business days
If you want faster delivery we can do that for you! Just send us a message and we will provide you a rate based on where you are and what we are shipping.
What is your turn around time?
I try my absolute best to have your order out within a couple of days!
What is your return policy?
As all items are custom made, I will not be able to accept returns.
I always send pictures of the completed item before I ship
How do you engrave fingerprints?
Use black ink, roll finger in ink, dap finger on white paper (do this until ink is gone). Don't push fingers on paper, just lightly touch. I love a whole page of prints as then I can pick and chose which one would work the best. :)
Take a picture in black and white in the highest resolution. Please ensure that there are no shadows in the picture. Then email to engrave@SpottedZebra.ca in the largest file format possible and we will take it from here!!!